Shipping policy
Use this guide to understand processing, delivery estimates, and help with shipment issues.
Last Updated: October 23, 2026
elqoraventa is operated by Guangzhou Bincheng E-commerce Co., Ltd.. This policy explains delivery availability, charges, processing, estimated transit times, and shipment support.
Available delivery destinations
We offer international shipping to eligible destinations supported at checkout. Availability depends on the delivery address, product, and carrier service. If checkout does not accept your address, contact us before ordering.
Our registered business address identifies the business and is not necessarily a dispatch warehouse or return facility.
Delivery options and charges
Available shipping methods and their charges are displayed at checkout before payment. Charges may vary by destination, products, and delivery method.
Free-shipping offers apply only where advertised and according to the displayed threshold and conditions. The eligible discount will appear at checkout. Priority Processing or Priority + Insured options apply only if offered and selected for your order.
Priority Processing relates to order preparation and does not by itself guarantee faster carrier transit or a fixed delivery date. We do not add delivery charges after purchase without explaining them and obtaining your agreement where required.
Preparing your order
Orders normally require 2–3 business days for processing after payment confirmation. Processing includes verification, preparation, and packing. Our processing business days are Monday through Friday, excluding applicable public holidays.
Peak sales periods or stock and verification issues may affect processing. If we cannot ship within the stated period, we will notify you of the revised estimate and your available options, including cancellation with a refund. Any required consent to a delay will be obtained.
Estimated Shipping & Delivery Times
Unless a different estimate is clearly displayed before purchase, the following estimates apply:
| Destination | Transit After Dispatch | Estimated Total Including Processing |
|---|---|---|
| United States | 7–15 business days | 9–18 business days |
| Canada & Europe | 7–15 business days | 9–18 business days |
| Australia & New Zealand | 7–15 business days | 9–18 business days |
| Asia | 7–15 business days | 9–18 business days |
| Central & South America | 15–25 business days | 17–28 business days |
| Africa | 15–30 business days | 17–33 business days |
Processing time is additional to transit time. Total estimates combine normal processing and transit. Business days exclude weekends and public holidays. Customs inspections, severe weather, peak periods, or carrier disruptions may cause additional delays.
These estimates are not guaranteed arrival dates and do not remove your rights if we fail to meet an agreed delivery commitment.
Changing or canceling an order
Processing begins promptly after purchase. Ordinary cancellation or address-change requests generally cannot be accommodated once processing has begun. Contact us immediately with your order number and corrected details so we can check whether a change is still possible.
If the shipment cannot be stopped, an eligible return may be requested after delivery. This does not limit statutory cancellation rights or rights arising from dispatch delays or non-delivery.
Shipment tracking and updates
After dispatch, we send a shipment confirmation email with available tracking information. Some free-shipping services may have limited tracking.
Tracking updates can take 2–5 business days to appear in the carrier’s system. A tracking number being created does not necessarily mean the carrier has received the parcel.
If more than 5 business days have passed since you placed your order and you still have no shipment or tracking information, contact us with your order number. Also contact us if tracking remains unavailable more than 5 business days after dispatch.
Separate Packages
Items from one purchase may be sent in separate packages for logistical reasons, even if combined shipping was requested. We will provide available tracking for separate shipments. Separate dispatches do not by themselves create additional charges after purchase.
Import duties and customs charges
International orders may incur import duties, taxes, or carrier clearance charges. Unless checkout states that these charges are included or prepaid, the recipient is responsible for applicable charges, subject to local law.
Taxes or duties collected by us are identified at checkout. Contact us if you believe you have been charged twice for the same amount. Customs processing may affect delivery times.
Checking and correcting delivery details
Please check the recipient’s name, street address, unit number, and postal code before payment. Contact us immediately if you notice an error.
If a parcel is returned or cannot be delivered because of incorrect information supplied at checkout, we will explain available options and any reasonable redelivery costs before arranging another shipment. If we made the addressing error, we will resolve it without additional charges to you.
Help with delayed or missing parcels
Contact us if delivery is overdue, tracking appears stalled, or you believe a parcel is missing. You do not need to wait for a missing package to arrive before reporting it.
If tracking says delivered, check your address, mailbox, safe places, household members, building staff, and neighbors. If the parcel is still missing, contact us promptly, preferably within 48 hours of the delivery notification. This reporting preference does not remove your statutory rights.
If Priority + Insured Shipping was offered and selected, a shipment confirmed lost in transit is eligible for reshipment or a refund. For Free Shipping or Priority Processing, our standard resolution for a shipment confirmed lost in transit is reshipment.
These service options do not limit any refund or other remedy required by applicable law. We will investigate with the carrier and explain the appropriate resolution; you do not need to resolve the carrier claim alone.
Problems with items on arrival
Inspect your order upon arrival. Please report visible problems promptly, preferably within 24 hours, with your order number, a description, and photographs where reasonably available. Keep the item and packaging where possible while we review the issue.
This reporting preference does not prevent later claims for faults or reduce statutory rights. We will arrange an appropriate remedy. See our Return & Refund Policy.
Business Information
Store Name: elqoraventa
Operated by: Guangzhou Bincheng E-commerce Co., Ltd.
Business License Entity: Guangzhou Bincheng E-commerce Co., Ltd.
Registered Address:
Shop 101, No. 47, Lianglong Road, Huashan Town, Huadu District, Guangzhou, China
Postal Code: 510800
Email: support@elqoraventa.com
Website: elqoraventa.com
We aim to respond to email within 24 hours on business days, Monday through Friday, excluding public holidays. Our registered address is not a designated return facility. Contact customer support for return instructions before sending merchandise.
For shipping assistance, email support@elqoraventa.com. We aim to respond within 24 hours on business days, Monday through Friday, excluding public holidays.